Consumer Complaints: Introduction to Consumer Protection: Practice and Procedure | EBCLearning.com

Consumer Protection Law: Practice and Procedure by Pratima Narayan is available at EBC Learning (ebclearning.com). Click here to watch the full course.



The course explains the process of complaint escalation, what are the various consumer dispute redressal agencies, and related issues of jurisdiction and transfer of cases, it then goes through the process of filing a complaint, procedure, enforcement limitation and associated aspects.
The course also includes various supplements and drafts and checklists. For example:
1. Model draft of affidavit 2. Model specimen of consumer complaint 3. Sample notice of complaint 4. Sample application for execution 5. Form of complaint 6. Form of application 7. IRDA 8. Consumer complaint filing 9. Sample complaint letter 10. Sample email 11. Sample reply to legal notice 12. Sample email response 13. Sample response letter 14. Counter affidavit or reply to the complaint


Course Details

- Level - Intermediate
- Total no. of videos - 26
- Total no. of assignments - 20


The course contents are as follows:
1. Introduction
- 1.1 Introduction

2. Approaches to consumer dispute resolution prior to filing a complaint
- 2.1 Complaint escalation mechanism with the business entity
- 2.2 Complaint escalation with regulatory authorities
- 2.3 Central Consumer Protection Authority
- 2.4 Exercises

3. Consumer dispute redressal agencies
- 3.1 Hierarchy of Consumer Disputes Redressal Commissions
- 3.2 Territorial jurisdiction
- 3.3 Pecuniary jurisdiction
- 3.4 Appellate and revisional jurisdiction
- 3.5 Transfer of complaints
- 3.6 Exercises

4. Filing a consumer complaint
- 4.1 Parties to a complaint
- 4.2 Drafting a legal notice
- 4.3 Drafting a consumer complaint
- 4.4 Drafting an affidavit
- 4.5 Evidence supporting a consumer complaint
- 4.6 Fees for filing a consumer complaint
- 4.7 Exercises

5. Procedural aspects of consumer complaint redressal
- 5.1 Manner of filing a complaint
- 5.2 Procedure after filing a complaint
- 5.3 Limitation period for filing consumer complaints
- 5.4 Remedial measures for consumers
- 5.5 Enforcement of orders
- 5.6 Inordinate delay in filing an execution petition
- 5.7 Exercises

6. Conclusion
- 6.1 Conclusion

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